Privacy Policy

Last updated: 26 October 2026

1. Who is responsible for your information?

Beyond All Travel Ltd is the data controller for personal information we use to respond to enquiries and arrange passenger journeys. Our registered office is 86 Bargates, Christchurch, BH23 1QL. Company number: 16303244.

For privacy questions or requests, contact us at info@bat-ltd.co.uk or call 01202 934934.

2. What information may we collect?

Drivers using the BAT Drivers app: this notice also covers personal information processed when a driver uses the BAT Drivers mobile app for work with us. We may process driver account and registration details, device information (including IP address and device identifiers) and location data made available by the app. We use relevant information to administer driver access and support dispatch and journey operations. The app permissions and dispatch configuration determine the exact fields and when location data is collected. Drivers can review the app permissions on their device and contact us with questions.

• Your name and contact details, such as telephone number and email address.
• Journey details, including pickup and destination addresses, dates, times, passenger numbers and luggage information.
• Flight information and airport meeting arrangements for airport journeys.
• Booking details, changes, payment status and messages needed to manage the journey. If you make a payment through the Cordic Web Booker, payment details are entered in that booking service rather than on this website.
• Information you choose to provide about accessibility, care needs or an emergency contact. Please share only the details needed to plan the journey.
• Communications you send us by phone, email, WhatsApp, Facebook Messenger or through Cordic.

We record customer telephone calls for training and quality purposes. Call recordings may contain personal information that you share during the call.

This website does not currently have its own booking form. If you follow the Book Online link, you leave this website and use the Cordic Web Booker. We receive and use relevant booking details to arrange and provide the journey.

3. Why we use your information and our lawful bases

• To reply to an enquiry, prepare a quote or take steps requested before a booking: necessary to take steps at your request before entering a contract.
• To confirm, dispatch and provide a journey and communicate about changes: necessary to perform our contract with you, or to take steps at your request before the contract is made.
• To handle service issues, protect our business, train staff, review call quality and respond to complaints or claims: our legitimate interests, where those interests are not overridden by your rights.
• To keep records required by tax, accounting or other law: compliance with a legal obligation.
• To send direct marketing, if we do so: only where permitted by applicable privacy and electronic-marketing rules, using consent or another lawful route where available. You can opt out of marketing at any time. Please contact us if you want details of the basis for a particular message.

If you voluntarily provide information about health or care needs, it may be special-category data. We use only information needed to consider and plan the requested journey, and only where an applicable condition under UK data protection law is met.

4. Who may receive your information?

• Drivers assigned to your journey receive the booking details needed to provide the pickup and transfer. Driver access is provided through individual Cordic logins.
• Cordic provides the Web Booker and booking/dispatch system used to manage journeys. Relevant enquiry and booking details are shared with Cordic to provide the Web Booker and booking/dispatch service.
• Communication platforms: if you contact us through WhatsApp or Facebook Messenger, the relevant service provider also processes the message and related account/device data under its own terms and privacy notice. We do not embed those platforms in this website; the buttons open their services.
• Professional advisers or authorities may receive information where needed to meet a legal obligation, establish or defend a claim, or obtain professional advice.

We do not sell customer personal information.

5. How long we keep information

Customer telephone call recordings are retained for 30 days. Other enquiry, journey and communication records are kept only for as long as needed to respond, provide and administer the service, deal with complaints or claims, and meet legal and accounting obligations. Retention depends on the type of record and its purpose.

6. Your rights

Depending on the circumstances, you may have the right to request access to your personal information, correction, erasure, restriction of processing, data portability, or to object to processing based on legitimate interests. Where we rely on consent, you can withdraw it. These rights are subject to legal conditions and exceptions. To exercise a right, contact info@bat-ltd.co.uk.

7. Cookies, analytics and external links

The current website is made from static pages and locally stored images and stylesheets. Its only page script is structured business information for search engines. We have not found analytics, advertising tags, tracking pixels, embedded social-media widgets or non-essential cookies in the website source. For this current setup, we do not need a separate Cookie Policy or a cookie-consent banner. The website does not currently store a cookie preference because no optional cookies are offered.

The site has links to Cordic, WhatsApp, Facebook Messenger, email and telephone services. Following those links takes you to services outside this website, which may use their own cookies or similar technologies and have their own privacy information. The website host may process technical connection or security information to provide and protect this website. If we add analytics, advertising, embedded widgets or any other non-essential tracking later, we will update this notice and put a consent mechanism in place before those technologies operate.

8. Keeping information secure

We limit journey information to the people and service providers who need it to handle an enquiry or provide a booked journey. Drivers access dispatch information through individual Cordic logins.

9. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO). You can make a complaint to the ICO online or call its helpline on 0303 123 1113.